Web-enabled call centers - services that enable service providers to target the corporate call center market using the same network infrastructure that supports other IP telephony services.

By combining the human touch of corporate call centers with the interactive environment of the Internet, online customers can receive personalized attention without having to disconnect. Customers can surf a corporate
Web site, gather information at their leisure and, when they have a question requiring a human response, they can simply click on a web-enabled button to connect to an agent.

Hosted
Used to connect a person who has provided a telephone number in an online form with another, predefined number. For example, callback integrated into your company's web site would allow visitors to get in touch with a company representative.

Simple
Similar to Hosted, but requires the user to provide his or her account number as well. This is useful if, for example, you only want registered users to be able to initiate a callback session.

Extended
Designed for connecting the user to any desired telephone number. This option is similar to Simple, except that here the user must provide the telephone number he wants to be connected to.

Handover
This option facilitates handover to an arbitrary TCL IVR application with user-defined service logic, such as a debit card